Frequently Asked Questions
- Question: What is the uptime of your solr servers ?
The weekly uptime status for all of our servers is always listed here:
- Question: Is the SOLR DataImporter supported ?
In order to use it, you must create a generic collection and simply edit your schema.xml and your db-data-config.xml files in order to setup your mysql database and get it ready for data import.
If you run into trouble, please CONTACT SUPPORT
- Question: I get Forbidden error when trying to search my index
This is a good thing, because this way, others may not access your solr data, and plus, you're using heavy caching for your queries, which makes search a lot faster.
This page will explain it in detail:
NOTE: After adding an IP address to your access list, please allow up to 2 - 3 minutes for the change to take effect !
- Question: Spellcheck doesn't seem to work
All you have to do is add &spellcheck.build=true to your index select (search) request and you'll see that solr will return spellcheck suggestions for the query you entered, along with the search results.
- Question: Will I loose my existing collections and data if I switch over to premium ?
NO WAY !
All the solr collections will remain the same, however you may wish to move them to a premium server instead of keeping them on the public free servers.
We wil not automatically move them for you for free.
- Question: Do you also provide the Solr Manager as a product ?
Yes, those that are interested in purchasing the entire Solr Manager solution, please Contact Us
- Question: What is Open SOLR ?
Open SOLR or opensolr.com is mostly a tool, a utility, if you will, that helps you manage your solr server as well as your solr cores with just a few clicks and virtually NO linux, java or php knowledge whatsoever.
- Question: How does it work ?
There is a blog post about how it works here
- Question: WHY would I add my own server in here ?
Because, that way you get the same services with this great UI and I don't get to chose (and overcharge) the server FOR YOU !
So, in short, you get your own dedicated solr servers, while still being able to use our cloud from the very same interface.
Try it, and see for yourself why it is a good idea
- Question: My shared hosting server cannot connect to opensolr
In this case, you simply need to ask your hosting provider to unblock outbound connections on port 8080 for your server.
- Question: I started indexing documents, but they are not indexed
In this case, please check that your schema.xml is correct, and that all the fields that you are trying to index are well-spelled and present inside your schema.xml file.
In the case of web collections when you need to index your websites, it's the same thing. Simply stop the crawler and don't start it until you're sure that the schema is the original one you started out with. If you change the schema.xml in a web collection, the crawler's behaviour is going to be most unpredictable.
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